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Cinema Advertising at Warehouse Cinemas is a service powered by HighRock (“Company”, “we”, “our”, or “us”) in partnership with Warehouse Cinemas. These Terms & Conditions govern your access to the services we provide related to on-screen cinema advertising (collectively, the “Services”). By using our service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please do not use our Services.

Refund & Cancellation Policies

General Policy

Warehouse Cinemas and HighRock are committed to providing high-quality advertising services. If you are not completely satisfied with our service, we are here to help. This refund policy outlines the conditions under which refunds will be granted for on-screen movie advertising.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Technical Issues: If there are technical issues with the screening of the advertisement that are attributable to Company, such as audio or visual problems, that significantly impair the effectiveness of the advertisement.
• Scheduling Errors: If the advertisement does not run during the agreed-upon schedule and this error is due to Company.
• Content Approval: If Company rejects the advertisement based on content or delays the approval process, resulting in missed screening dates.

Non-Refundable Circumstances

Refunds will not be granted under the following conditions:

• Client's Request for Changes: If the client requests changes to the advertisement content or schedule after the content has been approved and the schedule confirmed.
• Client-Provided Content: If the advertisement is not provided by the client within the deadline (see Ad Deadlines). Or, if the advertisement content has errors, poor quality, or any issues not related to the performance of Warehouse Cinemas.
• Cancellation by Client: If the client cancels the advertising contract after the advertisement content has been approved and the schedule confirmed, except under specific cases reviewed and agreed upon by Company.

Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Email our advertising team within 7 days of the incident.
• Provide Details: Include your contract number, details of the issue, and any supporting evidence.
• Review Process: Our team will review your request and respond within 10 business days.

Cancellation for Basic Ads

Cancellations for Basic Ads must be submitted in writing (email) 45 days prior to the ad start date.

Cancellation for Premium Ads

Premium Advertising packages require a 12-month commitment (January through December). This commitment reserves your placement for the full calendar year, during which we decline other advertisers for that slot.

• Early Cancellation: Premium placements may not be cancelled once the agreement is executed. Because the slot is reserved for the full year and other advertisers are turned away, customers remain responsible for the full balance of the 12-month term regardless of early termination, discontinued use, business closure, or change in marketing strategy.
• Notice: Cancellation requests must be submitted in writing (email). Submitting a request does not relieve the customer of liability for the remaining term.
• Cancellation by Company: Company may suspend or terminate advertising for non-payment, policy violations, or inappropriate content. Such termination does not waive the customer's responsibility for the full 12-month term.

Cancellation for Tabletop Display

Customers who enroll in the Tabletop Display package agree to a minimum 3-month advertising term. There is no cancellation once the advertising period has begun. If the customer has signed up for more than 3 months, upon completion of the 3-month commitment, cancellations must be submitted in writing (email) 30 days prior to the start of the next month.

Resolution Options

Upon reviewing the refund request, Company may offer one of the following resolutions:

• Full Refund: If the issue is deemed to be the fault of Company and significantly impacts the advertising campaign.
• Partial Refund: If the issue partially affects the campaign but does not render it entirely ineffective.
• Rescheduling: Offering to reschedule the advertisement at no additional cost if appropriate and feasible.

Policy Changes

Company reserves the right to modify this refund policy at any time.

Contact Information

For any questions or concerns about this refund policy, please email [email protected].

Terms of Use

Advertising Services

Company provides businesses and organizations with opportunities to advertise their products or services through on-screen advertising at participating cinema locations. Our Services may include ad design, scheduling, placement, and analytics. All advertising content must comply with our Advertising Guidelines and is subject to approval. We reserve the right to reject or remove any advertisement for any reason.

Orders and Payment

By placing an order for advertising services, you agree to pay all associated fees, as detailed in your proposal, agreement, or invoice. Payments are due according to the terms outlined in the invoice. Failure to pay may result in the suspension or cancellation of your ad campaign. Late payments may be subject to additional fees or collection action.

Intellectual Property

All content on the Website, including text, graphics, logos, and images, is the property of MovieAds.io / Company or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content from our Website without our prior written consent.

User Content

If you submit or upload any content (e.g., ad creative, logos, copy) to Company, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content solely for the purpose of providing our Services. You are responsible for ensuring that your content does not infringe on any third-party rights and complies with all applicable laws.

Disclaimers

These services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the Website or Services, including but not limited to warranties of merchantability or fitness for a particular purpose. We are not liable for any interruptions in service, errors in ad display, or technical issues beyond our control.

Limitation of Liability

To the maximum extent permitted by applicable law, Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our Services.

Termination

We reserve the right to terminate or suspend your access to the Website or Services at any time, without notice, for conduct that we believe violates these Terms or is otherwise harmful to our business.

Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted to this page with a revised effective date. Continued use of our Services following such changes constitutes acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

Contact Us

For any questions or concerns about these Terms, please contact us.

General Guidelines & Notices

Ad Submission Deadline

Ad reservations are final. Ads must be submitted by the ad submission deadline. Ad deadlines are posted on MovieAds.io. If your ad artwork is not received by the deadline, or is submitted last-minute and does not meet the ad specification requirements, your prior month's ad will be used and/or your ad will not appear and no refund will be provided. Please see our Refund Policy for more details. Please note that it is not Company's responsibility to remind Advertisers of ad deadlines, nor proof the accuracy of their advertisements.

Submitting New Artwork

If you have selected more than one month, and you'd like to change your ad artwork for future months, please submit your updated ads to the Cinema Advertising Manager by the ad submission deadline. If a new ad has not been submitted, we will continue running your existing ad that is on file. It is the advertiser's responsibility to remember to submit new ad artwork.

Payment & Ad Placement Policy

Ads are invoiced approximately 30 days in advance of their start date. All ads, including ad subscriptions, must be paid in full prior to ad placement. If payment is not received by the payment due date, Company reserves the right to withhold your advertisement from running. For multi-month subscribers, failure to make timely payments may result in the suspension of your ad placement. Once a late payment is received, your advertisement will be scheduled to run in the next available month based on slot availability. Ad slots are limited, and placement cannot be guaranteed until payment has been made.

Ad Placement Acknowledgment

Ads are displayed full screen in high quality, creating a theatrical presentation to a captive audience. The videos and static ads are shown in ALL auditoriums and loop for approximately 20 minutes as guests settle in for the feature presentation. Ads are not run during Film League presentations, Fathom Events, or in the rare occasion when a DVD movie is presented. Special ad arrangement accommodations are not offered, and your ad will be placed.

Ad Reel Run-Times

New reels run the first Friday of each month (e.g. Friday, February 6 through Friday, March 6).